The one place every module gets its facts.
Approved, human-reviewed content supporting every module — so every answer the platform gives comes from one accurate source.
| Lip filler — pricing & process | ✓ Approved |
| Cancellation policy | ✓ Approved |
| Opening hours — Central London | ✓ Approved |
An AI is only as accurate as what it's told.
Treatment prices change. Opening hours shift for holidays. Policies get updated. Without one clear, current source of truth, every module risks working from stale or inconsistent information.
One approved source. Every module reads from it.
Knowledge Base holds your clinic's reviewed, current information — and nothing goes live until a human on your team approves it. AI Receptionist, AI CRM and AI Automations all reference the same approved content, never a separate guess.
Everything the platform needs to answer accurately.
Clinic services & treatments
Treatment names, descriptions and pricing — the same information AI Receptionist quotes on every call.
Frequently asked questions
Approved answers to the questions patients actually ask, so every channel answers consistently.
Policies & operational information
Cancellation policy, deposit requirements, consultation process — documented once, referenced everywhere.
Opening hours & branch details
Current hours and location details for every branch, kept in one place rather than guessed at.
Knowing what it doesn't know.
Knowledge Base defines exactly what AI Receptionist and AI Automations are allowed to answer directly, and what must be escalated to your clinic's own team — anything clinical, anything outside approved content, is handed off, not guessed.
Nothing goes live without a human sign-off.
Draft
New or updated content is written, but not yet visible to any module.
Review
A member of your clinic team checks it for accuracy.
Approve
Only approved content becomes available for AI Receptionist and other modules to reference.
Version
Every change is recorded — nothing is silently overwritten.
Approved content, clearly separated from drafts.
| Article | Status | Version | Last reviewed by |
|---|---|---|---|
| Lip filler — pricing & process | ✓ Approved | v4 | Clinic Director |
| Cancellation policy | ✓ Approved | v2 | Clinic Manager |
| New consultation process | Draft | v1 | Not yet reviewed |
| Holiday opening hours | Draft | v1 | Not yet reviewed |
Your clinic owns every word.
All content originates from and is approved by your clinic's own team — Nexora provides the structure and the platform integration, not the clinical or business content itself.
Reads approved content. Never invents it.
Structured so the right module finds the right answer.
Content is organized by category (treatments, policies, hours, FAQs) and tagged so AI Receptionist can retrieve the exact approved answer for a given question — not search a wall of unstructured text.
The reference layer beneath every module.
See the full picture on the Platform Overview.
Why one approved source matters.
Consistent answers, every channel
A patient gets the same accurate answer whether they call, WhatsApp, or DM.
Your team stays in control
Nothing the AI says comes from anywhere your team hasn't reviewed and approved.
Updates propagate instantly
Change a price once, and every module reflects it immediately — no separate updates to remember.
About Knowledge Base specifically.
Can the AI answer questions using its own general knowledge?
Does the Knowledge Base give medical advice?
Who approves new content?
Is this a public-facing blog?
See how accurate answers actually stay accurate.
Try the live AI above, or book a free demo and we'll walk you through it.