Privacy Policy
Nexora Creative Studio Ltd ("Nexora", "we", "us", "our") provides AI-powered receptionist, messaging and marketing services for aesthetic clinics in the United Kingdom. This policy explains what personal data we collect, why, and how we protect it.
1. Who we are
Nexora Creative Studio Ltd, London, United Kingdom. Contact: contact@nexorastudio.uk.
2. What data we collect
- Contact details you provide (name, clinic name, email, phone number)
- Messages sent via our contact forms, WhatsApp, Telegram or email
- Call and conversation data processed by our AI receptionist on behalf of client clinics
- Basic usage data collected automatically when you visit this website (e.g. pages viewed)
3. How we use your data
- To respond to enquiries and book demos
- To deliver and improve our AI receptionist and automation services
- To communicate with you about our services
- To meet our legal and regulatory obligations
4. Legal basis
We process personal data under UK GDPR on the basis of consent, legitimate interest, and/or performance of a contract, depending on the context.
5. Data sharing
We do not sell personal data. We may share data with trusted service providers (e.g. calendar, telephony, and communication platforms) strictly to deliver our services, under appropriate data processing agreements.
6. Data retention
We retain personal data only for as long as necessary to provide our services and meet legal obligations, after which it is securely deleted or anonymised.
7. Your rights
Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to object to processing or request data portability. To exercise these rights, contact us at contact@nexorastudio.uk.
8. Contact
Questions about this policy can be sent to contact@nexorastudio.uk or by phone on 020 8191 3801.
This is a template policy provided for convenience and does not constitute legal advice. We recommend having it reviewed by a qualified solicitor before publishing, to ensure it accurately reflects your data practices and complies with UK GDPR and PECR.